/* Wedget agent console — layout. Depends on tokens/base/components.
 * Light brand, 3-pane inbox, polished + responsive (mobile-first PWA surface). */

html,body{height:100%}
body.console{background:var(--bg-page);overflow:hidden}
#app{height:100vh;height:100dvh;display:flex;flex-direction:column}

/* ---------- top bar ---------- */
.topbar{height:var(--header-h);flex:none;display:flex;align-items:center;gap:18px;
  padding:0 18px;background:#fff;border-bottom:1px solid var(--hairline)}
.topbar .brand{margin-right:4px}
.topnav{display:flex;gap:2px}
.topnav button{display:flex;align-items:center;gap:8px;padding:8px 13px;border-radius:var(--r-sm);
  font-size:14px;font-weight:var(--fw-semi);color:var(--text-muted);transition:.15s}
.topnav button svg{width:18px;height:18px}
.topnav button:hover{background:var(--surface-1);color:var(--text-strong)}
.topnav button.is-active{background:var(--blue-50);color:var(--color-primary)}
.topbar .spacer{flex:1}
.topbar .me{display:flex;align-items:center;gap:9px;cursor:pointer;padding:5px 8px;border-radius:var(--r-sm)}
.topbar .me:hover{background:var(--surface-1)}
.topbar .me .email{font-size:13px;font-weight:var(--fw-med);color:var(--text);max-width:160px}
.langpick{display:inline-flex;background:var(--surface-4);border-radius:var(--r-pill);padding:2px}
.langpick button{padding:4px 9px;font-size:12px;font-weight:var(--fw-bold);color:var(--text-muted);border-radius:var(--r-pill)}
.langpick button.is-active{background:#fff;color:var(--color-primary);box-shadow:var(--shadow-xs)}
.iconbtn{width:36px;height:36px;border-radius:var(--r-sm);display:flex;align-items:center;justify-content:center;color:var(--text-muted)}
.iconbtn:hover{background:var(--surface-1);color:var(--text-strong)}
.iconbtn svg{width:19px;height:19px}
.iconbtn.has-dot{position:relative}
.iconbtn.has-dot::after{content:"";position:absolute;top:7px;right:8px;width:7px;height:7px;border-radius:50%;background:var(--color-primary)}

/* ---------- main view host ---------- */
.view{flex:1;min-height:0;display:flex}

/* ---------- inbox 3-pane ---------- */
.inbox{flex:1;min-height:0;display:flex}
.pane-list{width:340px;flex:none;border-right:1px solid var(--hairline);display:flex;flex-direction:column;background:#fff}
.pane-thread{flex:1;min-width:0;display:flex;flex-direction:column;background:var(--bg-page)}
.pane-ctx{width:312px;flex:none;border-left:1px solid var(--hairline);background:#fff;display:flex;flex-direction:column;overflow-y:auto}

/* list header + filters */
.list-head{padding:14px 16px 10px;border-bottom:1px solid var(--hairline)}
.list-head h2{font-size:18px}
.filters{display:flex;gap:6px;margin-top:11px;overflow-x:auto;scrollbar-width:none}
.filters::-webkit-scrollbar{height:0}
.chip-filter{padding:5px 12px;font-size:12.5px;font-weight:var(--fw-semi);color:var(--text-muted);
  background:var(--surface-4);border-radius:var(--r-pill);white-space:nowrap;transition:.15s}
.chip-filter:hover{color:var(--text-strong)}
.chip-filter.is-active{background:var(--color-primary);color:#fff}
.list-scroll{flex:1;overflow-y:auto}

/* conversation row */
.conv{display:flex;gap:11px;padding:13px 16px;border-bottom:1px solid var(--border-3);cursor:pointer;
  width:100%;text-align:left;transition:background .12s;position:relative}
.conv:hover{background:var(--surface-1)}
.conv.is-active{background:var(--blue-50)}
.conv.is-active::before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--color-primary)}
.conv .who{flex:1;min-width:0}
.conv .nm{display:flex;align-items:center;gap:7px;font-size:14px;font-weight:var(--fw-semi);color:var(--text-strong)}
.conv .nm .name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.conv .pv{font-size:12.5px;color:var(--text-muted);margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.conv .rt{font-size:11px;color:var(--text-faint);flex:none;margin-left:auto}
.conv .meta{display:flex;flex-direction:column;align-items:flex-end;gap:5px;flex:none}
.conv .unread{min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:var(--color-primary);color:#fff;
  font-size:11px;font-weight:var(--fw-bold);display:flex;align-items:center;justify-content:center}
.conv .tagdots{display:flex;gap:3px;margin-top:3px}
.conv .tagdots i{width:7px;height:7px;border-radius:50%}
.conv-tagline{display:flex;flex-wrap:wrap;gap:4px;margin-top:6px}

/* thread */
.thread-head{flex:none;height:60px;display:flex;align-items:center;gap:12px;padding:0 18px;
  background:#fff;border-bottom:1px solid var(--hairline)}
.thread-head .ti{flex:1;min-width:0}
.thread-head .ti .t{font-size:15px;font-weight:var(--fw-bold);color:var(--text-strong);display:flex;align-items:center;gap:8px}
.thread-head .ti .s{font-size:12px;color:var(--text-muted);margin-top:1px}
.thread-head .acts{display:flex;gap:8px;align-items:center}
.thread-back{display:none}
.thread-scroll{flex:1;overflow-y:auto;padding:18px 20px}
.daysep{text-align:center;margin:14px 0;font-size:11.5px;color:var(--text-faint);font-weight:var(--fw-semi)}
.daysep span{background:var(--bg-page);padding:0 12px}
.daysep::before{content:"";display:block;border-top:1px solid var(--hairline);position:relative;top:8px;z-index:0}

.msg{display:flex;gap:10px;max-width:74%;margin:3px 0}
.msg.grp{margin-top:12px}
.msg.in{align-self:flex-start;margin-right:auto}
.msg.out{align-self:flex-end;margin-left:auto;flex-direction:row-reverse}
.msg-col{display:flex;flex-direction:column;min-width:0}
.msg .who{font-size:11.5px;color:var(--text-muted);margin:0 4px 4px;display:flex;align-items:center;gap:6px}
.bubble{padding:9px 13px;border-radius:14px;font-size:14px;line-height:1.45;white-space:pre-wrap;word-wrap:break-word}
.in .bubble{background:#fff;border:1px solid var(--hairline);border-bottom-left-radius:5px;color:var(--text-strong)}
.out .bubble{background:var(--color-primary);color:#fff;border-bottom-right-radius:5px}
.msg.bot .bubble{background:#fff;border:1px solid var(--blue-100)}
.msg.note{align-self:stretch;max-width:100%}
.msg.note .bubble{background:#fffbeb;border:1px solid #fde68a;color:#854d0e;border-radius:12px;width:100%}
.msg.note .who{color:#a16207}
.msg.system{align-self:center;max-width:90%}
.msg.system .bubble{background:transparent;border:0;color:var(--text-faint);font-size:12.5px;text-align:center;padding:3px 8px}
.msg .mtime{font-size:10px;color:var(--text-faint);margin:3px 6px 0}
.out .mtime{text-align:right}
.msg .cites{font-size:11px;color:var(--text-muted);margin:5px 6px 0}
.msg-atts{margin-top:6px;display:flex;flex-direction:column;gap:6px}
.msg-atts img{max-width:220px;max-height:220px;border-radius:10px;border:1px solid var(--hairline);cursor:pointer}
.msg-atts a{display:flex;align-items:center;gap:8px;background:#fff;border:1px solid var(--hairline);border-radius:10px;padding:8px 11px;color:var(--text-strong);font-size:13px;font-weight:var(--fw-med)}

/* live "visitor is typing" preview */
.composing{align-self:flex-start;max-width:74%;margin:4px 0}
.composing .bubble{background:#fff;border:1px dashed var(--blue-200);color:var(--text-muted);font-style:italic}
.typing-ind{align-self:flex-start;display:inline-flex;gap:4px;background:#fff;border:1px solid var(--hairline);
  border-radius:14px;border-bottom-left-radius:5px;padding:11px 14px;margin:4px 0}
.typing-ind i{width:7px;height:7px;border-radius:50%;background:var(--text-faint);animation:tdot 1.2s infinite}
.typing-ind i:nth-child(2){animation-delay:.15s}.typing-ind i:nth-child(3){animation-delay:.3s}
@keyframes tdot{0%,60%,100%{transform:translateY(0);opacity:.5}30%{transform:translateY(-5px);opacity:1}}

/* composer */
.composer{flex:none;border-top:1px solid var(--hairline);background:#fff;padding:10px 14px calc(10px + env(safe-area-inset-bottom))}
.composer .ctabs{display:flex;gap:4px;margin-bottom:8px}
.composer .ctab{font-size:12.5px;font-weight:var(--fw-semi);color:var(--text-muted);padding:5px 11px;border-radius:var(--r-pill)}
.composer .ctab.is-active{background:var(--surface-4);color:var(--text-strong)}
.composer.note-mode{background:#fffdf5}
.composer .crow{display:flex;align-items:flex-end;gap:8px}
.composer textarea{flex:1;border:1px solid var(--hairline);border-radius:var(--r-md);padding:10px 13px;font-size:14px;
  line-height:1.45;resize:none;max-height:160px;outline:none;background:#fff}
.composer textarea:focus{border-color:var(--color-primary);box-shadow:var(--ring)}
.composer .cbtns{display:flex;gap:4px;align-items:center}
.ai-draft{margin-bottom:9px;border:1px solid var(--blue-100);background:var(--blue-50);border-radius:var(--r-md);padding:12px 14px}
.ai-draft .lab{font-size:11.5px;font-weight:var(--fw-bold);color:var(--color-primary);letter-spacing:.03em;display:flex;align-items:center;gap:6px;margin-bottom:6px}
.ai-draft .txt{font-size:13.5px;color:var(--text-strong);line-height:1.5;white-space:pre-wrap}
.ai-draft .acts{display:flex;gap:8px;margin-top:10px}

/* context / ticket rail */
.ctx-sec{padding:16px 16px;border-bottom:1px solid var(--hairline)}
.ctx-sec h4{font-size:12px;text-transform:uppercase;letter-spacing:.05em;color:var(--text-faint);margin-bottom:11px}
.ctx-visitor{display:flex;align-items:center;gap:11px;margin-bottom:12px}
.ctx-visitor .nm{font-size:15px;font-weight:var(--fw-bold);color:var(--text-strong)}
.ctx-visitor .em{font-size:12.5px;color:var(--text-muted)}
.ticket-row{margin-bottom:14px}
.ticket-row .rl{font-size:12px;font-weight:var(--fw-semi);color:var(--text-muted);margin-bottom:6px;display:block}
.tag-edit{display:flex;flex-wrap:wrap;gap:6px;align-items:center}
.tag-add{width:26px;height:26px;border-radius:var(--r-pill);border:1px dashed var(--slate-300);color:var(--text-muted);
  display:flex;align-items:center;justify-content:center;font-size:15px}
.tag-add:hover{border-color:var(--color-primary);color:var(--color-primary)}

/* settings */
.settings{flex:1;display:flex;min-height:0}
.set-nav{width:230px;flex:none;border-right:1px solid var(--hairline);background:#fff;padding:14px 10px;overflow-y:auto}
.set-nav button{display:flex;align-items:center;gap:10px;width:100%;text-align:left;padding:10px 12px;border-radius:var(--r-sm);
  font-size:14px;font-weight:var(--fw-med);color:var(--text);margin-bottom:2px}
.set-nav button svg{width:18px;height:18px;color:var(--text-faint)}
.set-nav button:hover{background:var(--surface-1)}
.set-nav button.is-active{background:var(--blue-50);color:var(--color-primary)}
.set-nav button.is-active svg{color:var(--color-primary)}
.set-body{flex:1;overflow-y:auto;padding:26px 30px;max-width:560px}
.set-body h3{margin-bottom:4px}
.set-body .sub{color:var(--text-muted);font-size:14px;margin-bottom:22px}
.set-group{margin-bottom:26px}
.set-preview{width:420px;flex:none;border-left:1px solid var(--hairline);background:var(--surface-1);
  display:flex;flex-direction:column;align-items:center;justify-content:center;padding:24px;gap:10px}
.set-preview iframe{width:380px;height:600px;max-height:78vh;border:0;border-radius:var(--r-xl);
  box-shadow:var(--shadow-hero);background:#fff}
.set-preview .pv-lab{font-size:12px;color:var(--text-faint);font-weight:var(--fw-semi)}
.set-save-bar{position:sticky;bottom:0;background:#fff;border-top:1px solid var(--hairline);padding:12px 30px;
  display:flex;justify-content:flex-end;gap:10px;margin:20px -30px -26px}

/* generic page (help cms / agents) */
.page{flex:1;overflow-y:auto;padding:26px 30px}
.page-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px}
.page-head h2{font-size:22px}
.list-card{background:#fff;border:1px solid var(--border-2);border-radius:var(--r-lg);overflow:hidden}
.list-card .li{display:flex;align-items:center;gap:12px;padding:14px 16px;border-top:1px solid var(--border-3);cursor:pointer}
.list-card .li:first-child{border-top:0}
.list-card .li:hover{background:var(--surface-1)}
.list-card .li .g{flex:1;min-width:0}
.list-card .li .t{font-size:14.5px;font-weight:var(--fw-semi);color:var(--text-strong)}
.list-card .li .d{font-size:12.5px;color:var(--text-muted);margin-top:2px}

/* signed-out / paywall / loading */
.fullcenter{flex:1;display:flex;align-items:center;justify-content:center;padding:24px}
.gate-card{max-width:420px;text-align:center}
.gate-card .brand{transform:scale(1.3);margin-bottom:22px}

/* ---------- responsive ---------- */
@media (max-width:1100px){ .pane-ctx{position:fixed;right:0;top:var(--header-h);bottom:0;width:312px;z-index:40;
  transform:translateX(100%);transition:transform .22s;box-shadow:var(--shadow-pop)} .pane-ctx.is-open{transform:none} }
@media (max-width:760px){
  .topnav button span{display:none}
  .pane-list{width:100%;border-right:0}
  .pane-thread{position:fixed;inset:var(--header-h) 0 0;z-index:30;transform:translateX(100%);transition:transform .22s}
  body.thread-open .pane-thread{transform:none}
  .thread-back{display:flex}
  .set-preview,.set-nav{display:none}
  body.set-preview-open .set-preview{display:flex;position:fixed;inset:var(--header-h) 0 0;z-index:50;width:100%}
  .msg{max-width:88%}
}